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Cookie Policy

Understanding how we use cookies and tracking technologies

Effective Date: November 1, 2025 | Last Updated: November 1, 2025

Introduction

This Cookie Policy explains how Food Truck Finder ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website. This policy is part of our commitment to transparency and compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings or refrain from using our website.

For information about how we handle your personal data, please see our Privacy Policy.

Quick Navigation

1. What Are Cookies?2. Why We Use Cookies3. Types of Cookies We Use4. Essential Cookies5. Analytics Cookies6. Marketing Cookies7. Third-Party Cookies8. How to Manage Cookies9. Browser-Specific Instructions10. Updates to This Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

Key Characteristics of Cookies:

  • Storage: Cookies store small amounts of data on your device
  • Purpose: They help remember your preferences, login status, and browsing activity
  • Lifespan: Some cookies expire when you close your browser (session cookies), while others remain on your device for a set period (persistent cookies)
  • Tracking: Cookies can track your movements across websites to provide personalized experiences

In addition to cookies, we may use similar technologies such as web beacons, pixels, and local storage to enhance your experience on our website.

2. Why We Use Cookies

We use cookies for several important purposes:

  • Essential Functionality: To enable core features like user authentication, session management, and security
  • User Experience: To remember your preferences, settings, and location to provide a personalized experience
  • Performance Analysis: To understand how visitors use our website and identify areas for improvement
  • Security: To protect against fraud and maintain the security of our services
  • Marketing: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns
  • Social Media: To enable sharing of content on social media platforms

3. Types of Cookies We Use

We use three main categories of cookies on our website:

Essential Cookies

Required for the website to function. Cannot be disabled.

Analytics Cookies

Help us understand how visitors use our site. Can be disabled.

Marketing Cookies

Used to deliver relevant ads and track campaigns. Can be disabled.

4. Essential Cookies

These cookies are strictly necessary for our website to function and cannot be disabled in our systems.

Blocking these cookies will prevent you from using certain features of our website, such as logging in, managing your account, or submitting booking inquiries.

Examples of Essential Cookies:

Authentication Cookies

Purpose: Remember your login status and authenticate your access to your account

Examples:

  • sb-access-token - Supabase authentication token
  • sb-refresh-token - Token to maintain your session

Retention: Session-based or 7 days

Session Management Cookies

Purpose: Maintain your browsing session and remember your actions

Examples:

  • session_id - Unique identifier for your browsing session
  • csrf_token - Security token to prevent cross-site request forgery

Retention: Session-based (deleted when browser is closed)

Preference Cookies

Purpose: Remember your settings and preferences

Examples:

  • user_location - Remember your preferred location for search results
  • cookie_consent - Remember your cookie preferences

Retention: 12 months

Security Cookies

Purpose: Protect your account and detect fraudulent activity

Examples:

  • security_token - Verify secure connections
  • device_id - Identify your device for security purposes

Retention: 30 days

5. Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Analytics cookies allow us to improve the user experience by identifying which pages are popular, which features are used most, and where users encounter problems.

Analytics Cookies We Use:

Google Analytics

Provider: Google LLC

Purpose: Track website usage, visitor demographics, and behavior patterns

Cookies Set:

  • _ga - Distinguish unique users (2 years)
  • _gid - Distinguish users (24 hours)
  • _gat - Throttle request rate (1 minute)

Data Collected: Page views, time on site, bounce rate, geographic location, device type, browser information

Privacy Policy: Google Privacy Policy

Performance Monitoring

Purpose: Monitor website performance, load times, and technical errors

Cookies Set:

  • performance_id - Track page load performance (session)
  • error_tracking - Identify technical issues (30 days)

Data Collected: Page load times, JavaScript errors, API response times, browser capabilities

Heatmap and Session Recording

Purpose: Understand how users interact with our website through visual analytics

Note: We may implement heatmap tools in the future to visualize user clicks, scrolls, and mouse movements

Data Anonymization: All personal information is anonymized before analysis

Your Privacy Matters

Analytics data is collected anonymously and aggregated. We do not use analytics cookies to identify individual users or link data to personal information without your explicit consent.

6. Marketing Cookies

Marketing cookies are used to track visitors across websites and deliver more relevant advertisements.

These cookies help us understand which marketing campaigns are effective, prevent you from seeing the same ads repeatedly, and show you ads that match your interests.

Marketing Cookies We Use:

Google Ads

Provider: Google LLC

Purpose: Deliver targeted advertisements and measure ad campaign performance

Cookies Set:

  • _gcl_au - Track ad clicks and conversions (90 days)
  • IDE - Google DoubleClick advertising cookie (13 months)
  • test_cookie - Check if browser accepts cookies (15 minutes)

Use Case: Show relevant food truck ads to users who have visited our site, measure ROI of advertising campaigns

Facebook Pixel

Provider: Meta Platforms, Inc.

Purpose: Track conversions from Facebook ads, optimize ad delivery, and build targeted audiences

Cookies Set:

  • _fbp - Facebook Pixel tracking (90 days)
  • fr - Facebook advertising cookie (90 days)

Use Case: Track bookings from Facebook ads, create lookalike audiences, retarget website visitors on Facebook and Instagram

Privacy Policy: Facebook Data Policy

Instagram Marketing

Provider: Meta Platforms, Inc.

Purpose: Measure effectiveness of Instagram advertising campaigns

Cookies Set:

  • Uses shared cookies with Facebook Pixel
  • Instagram-specific tracking parameters in URLs

Use Case: Track user engagement from Instagram posts, stories, and ads

Remarketing and Retargeting

Purpose: Show relevant ads to users who have previously visited our website

How It Works: When you visit our website, a cookie is placed on your device. This allows us to show you relevant ads as you browse other websites.

Examples:

  • If you view a specific food truck, we may show you ads for that truck later
  • If you abandon a booking inquiry, we may remind you to complete it
  • If you browse specific cuisines, we may show ads for similar food trucks

Control Marketing Cookies

You can opt out of marketing cookies at any time through your browser settings or using opt-out tools provided by advertising networks:

7. Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to support the functionality and features of our website.

Google Maps API

Purpose: Display interactive maps showing food truck locations

Cookies: Google Maps may set cookies to remember map settings and improve performance

Privacy Policy: Google Privacy Policy

Supabase

Purpose: Database hosting and user authentication services

Cookies: Authentication and session management cookies

Privacy Policy: Supabase Privacy Policy

Social Media Plugins

Purpose: Enable sharing of content on social media platforms

Platforms: Facebook, Instagram, Twitter

Cookies: Social media platforms may set cookies when you interact with share buttons or embedded content

Note: These cookies are set by third-party platforms and are subject to their respective privacy policies.

We carefully vet all third-party services to ensure they comply with data protection standards. However, we are not responsible for the privacy practices of third-party websites or services.

8. How to Manage Cookies

You have the right to decide whether to accept or reject cookies.

Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies are stored on your device and delete them individually
  • Block third-party cookies
  • Block all cookies from specific websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

Important Notice

If you choose to block or delete cookies, some parts of our website may not function properly. Essential cookies are necessary for core functionality and cannot be disabled while using our Services.

Opting Out of Specific Cookie Categories

Analytics Cookies

To opt out of Google Analytics: Google Analytics Opt-out Browser Add-on

Marketing Cookies

Use the opt-out tools provided by advertising networks (see Section 6)

9. Browser-Specific Cookie Instructions

Here's how to manage cookies in popular web browsers:

Google Chrome

  1. Click the three-dot menu icon > Settings
  2. Scroll down and click "Privacy and security"
  3. Click "Cookies and other site data"
  4. Choose your preferred settings

Official Chrome cookie guide

Mozilla Firefox

  1. Click the menu button > Settings
  2. Select "Privacy & Security"
  3. Under "Cookies and Site Data," configure your preferences

Official Firefox cookie guide

Safari

  1. Go to Safari > Preferences
  2. Click the "Privacy" tab
  3. Configure "Cookies and website data" settings

Official Safari cookie guide

Microsoft Edge

  1. Click the three-dot menu > Settings
  2. Select "Cookies and site permissions"
  3. Click "Manage and delete cookies and site data"
  4. Configure your preferences

Official Edge cookie guide

Mobile Browsers (iOS/Android)

iOS Safari:

  1. Go to Settings > Safari
  2. Scroll to "Privacy & Security"
  3. Configure cookie settings

Android Chrome:

  1. Open Chrome app > Menu > Settings
  2. Tap "Site settings" > "Cookies"
  3. Choose your preferences

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through our website or by email (for registered users)
  • Request your consent again if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Food Truck Finder

noreply@foodtruckfinder.co.za

+27 60 568 3408

Related Documents

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Cookie Policy | Food Truck Finder